Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 5-10 business days.  

 

Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a separate email with tracking information when the order has shipped. 

 

During sales and in rare instances, we can experience backlogs at our location that result in shipping delays of up to 14 days.

 

Address Change / Incorrect Address 

It is the customer's responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed. If your order has been shipped, contact the carrier to update the address.

 

Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.

 

Kulisha will not refund nor replace orders that are returned to sender due to an incorrect or incomplete shipping address provided by the customer.  

 

If refunds will be issued if items have not been processed or shipped 

 

Please contact us at info@kulisha.life if you  received a damaged product along with pictures.